Hey Koolboks Family!
November was spectacular, thanks to the incredible team members who went above and beyond to make things happen. These champions kept us cool, pushed the limits, and reminded us why Koolboks is the best in the game!
From Telesales to Customer Service to Customer Relations, each of these stars brought their unique strengths to the table, and it’s time to celebrate their exceptional achievements.
Ready to meet the MVPs of November? Let’s go! 🌟
Telesales Dynamo – Ademola Bukola 💸 (Second-Time Winner!)
When we talk about selling like a pro, Ademola Bukola is the first name that comes to mind. She’s back for the second time, and trust us—she’s making her return with even bigger wins. Bukola doesn’t just close deals; she creates stories of success with every customer she works with.
12 Units Sold – Because stopping at 10 would have been way too easy for her!
₦11,054,990 in Sales – That’s not just cash; that’s impactful business growth.
Ademola has the charm of a friend, the drive of a champion, and the strategy of a mastermind. She doesn’t just sell; she connects with customers, builds long-term relationships, and ensures every deal benefits both sides. Keep soaring, Ademola—you’re the definition of a telesales queen! 👑
Inbound Call Champion – Adeniran Opeyemi 🎧
Stepping into the spotlight next is Adeniran Opeyemi, the unsung hero of the inbound team. She’s the person you want on the other end of the phone when you’re looking for solutions, quick answers, and a touch of professionalism.
240-Second AHT (Average Handling Time) – Short, sweet, and effective.
100% QA Score – Her calls are textbook-perfect.
100% Tagging Accuracy – Every call is documented with pinpoint precision.
100% Login Compliance – She’s always there when the team needs her.
100% Test Score – Adeniran is basically a human encyclopedia of Koolboks knowledge.
Adeniran’s superpower is making complex problems sound simple. Whether it’s calming a frustrated customer or answering the 100th call of the day, she does it with grace and ease. We don’t know how you do it, Adeniran, but you’re definitely raising the bar for all of us! 🚀
Customer Whisperer – Faridat Jibril 🎧 (Second-Time Winner!)
Faridat Jibril is back, and she’s making her second win feel like her first all over again! If customers had a favorite team member, Faridat would be at the top of their list. She’s calm, collected, and always in control.
132-Second AHT (Average Handling Time) – Quick yet thoughtful.
99.38% QA Score – As close to perfect as it gets!
100% Tagging Accuracy – Every detail captured to perfection.
100% Login Compliance – She’s always there to handle the heat.
100% Test Score – Her knowledge is next-level.
Faridat doesn’t just answer calls—she makes connections. Her calm demeanor, patience, and ability to deliver solutions with a smile make her a true Customer Whisperer. Keep shining, Faridat—you’re a rockstar! 🌟
Outbound Star – Ifeanyi Osakwe 📞
Let’s talk about Ifeanyi Osakwe, the outbound expert who’s making waves in customer engagement. Ifeanyi isn’t just dialing numbers—she’s building bridges and ensuring every call matters.
787 Connected Calls – That’s not just a number; that’s 787 opportunities to make a difference!
99.06% QA Score – Her calls are consistently excellent.
98.90% Tagging Accuracy – She’s meticulous in her approach.
78% Login Compliance – While there’s room for improvement, her call quality more than makes up for it.
Ifeanyi’s strength lies in her persistence and charm. She has a knack for turning cold calls into warm conversations. Keep dialing, Ifeanyi—you’re an outbound hero in our eyes! 📞
Speed King – James Asimole 💬
When it comes to chat support, no one does it faster or better than James Asimole. He’s the Speed King, typing out solutions with the speed of light and the accuracy of a hawk.
6-Second Speed of Answer – Blink, and James has already replied!
100% QA Score – Flawless service, chat after chat.
100% Test Score – This guy knows Koolboks inside and out.
100% Login Compliance – Always available, always dependable.
100% Overall Performance – Total perfection!
James is the kind of teammate who makes efficiency look easy. His ability to provide quick, accurate, and friendly responses is why customers and colleagues alike love him. Keep typing away, James—you’re a true chat champion! ⚡
Chat Maestro – Emmanuel Bahdmus 💬 (Second-Time Winner!)
Our Chat Maestro is back! Emmanuel Bahdmus is winning hearts and solving problems one chat at a time. His second win proves he’s not just consistent—he’s extraordinary.
16-Second Speed of Answer – Quick and to the point.
100% QA Score – His chats are a masterclass in customer service.
100% Test Score – Emmanuel knows the product like the back of his hand.
100% Login Compliance – Always logged in, always ready.
100% Overall Performance – Excellence at its finest.
Emmanuel is the definition of cool under pressure. He turns every chat into a success story, leaving customers happy and issues resolved. Keep up the amazing work, Emmanuel—you’re a chat legend! 💬
Client Connection Rockstar – Kester Alade 🤝
Last but certainly not least, we have Kester Alade, the Client Connection Rockstar. Kester’s ability to build relationships and deliver top-tier results makes him a key player in our success story.
94.60% Active & Paid-Out Clients – Stellar client engagement.
94.86% Collections Score – Exceeding targets, one collection at a time.
98% QA Score – Consistently excellent performance.
98% Overall Performance – Always dependable and professional.
Kester has a way of making every client feel like they’re the only one that matters. His dedication and follow-through are what set him apart. Keep rocking those connections, Kester—you’re a vital part of the Koolboks family! 🌟
🎉 Cheers to Our November Top Performers!
To Ademola, Adeniran, Faridat, Ifeanyi, James, Emmanuel, and Kester—you’re the reason Koolboks stays at the top. Your hard work, dedication, and consistency inspire us all. Here’s to an amazing December and even more achievements ahead!
Stay KOOL.
The Koolboks Team 🌍❄️
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